Shipping & Delivery
Warranty & Maintainance
Modular Home Selection
What countries will Nova Deko Modular deliver to?
Our pods can be supplied to any country that has a port capable of handling shipping containers. It is the purchaser’s responsibility to ensure the homes are suitable for the purpose and comply with any relevant local building standards.
How long does it typically take to ship a modular home?
Our homes are shipped from the Port of Shenzhen, China. Shipment time and cost vary on your location. The anticipated production time and shipment for your home will be advised prior to ordering. Express ships are available at an extra cost to most destinations. Please view our Shipping Info page for more information.
How are the homes transported?
Our homes are built to international standard sizes for shipping containers so they can be shipped worldwide and transported within destination countries by road and in some cases, by rail. The homes are shipped to the nearest major port then transported to site. Purchasers will need to have made prior arrangements for transport and a crane to be on hand when the home arrives to offload and position the home. Loose components in the pod will be packed and secured for safety. Glass doors and windows are protected with thick ply wood.
How soon can I have the home shipped?
Production will commence following payment of the deposit, subject to the production scheduling constraints at the time.
What warranties apply to the home?A 10 year structural guarantee applies to the frame while internal fixtures have a 12 months warranty. If something is broken in transit or doesn’t work upon delivery, how can I have it repaired or replaced? When the house is delivered to site it is advisable to engage a builder to install the home and at the same time to make any necessary adjustments arising from movements during transportation. Our modular homes are strengthened for shipping and transportation and port handling. However, it is possible that minor defects may occur during transit (such as cracks in internal walls or marks on external cladding during port handling and transportation). Nova Deko provides putty and touch up paint to rectify these minor defects. Please note that these minor defects are not included in the warranty. Most of these can be rectified with minimal effort by the builder or a competent tradesperson. In the unlikely event that something more serious occurs, please contact Nova Deko. If anything is damaged during transit, please send particulars to Nova Deko within 7 days of delivery along with photographs and any comments from the builder.
Is condensation a problem with NovaPods?Condensation is caused when water vapour comes into contact with cold surfaces and condenses to form dampness or water droplets. Warm air holds more water vapour than cool air, so condensation is more common in cooler climates when homes are internally heated. Many things can contribute to the amount of water vapour in a home, such as a clothes dryer, taking showers or baths and cooking, the materials present in the home and even people breathing. Condensation can be a problem in any building, particularly in modern buildings that are better insulated and more air-tight in order to minimise energy wastage. As a result, water vapour is trapped inside the home and only becomes evident when the disparity between external and internal temperatures occur. To prevent condensation, particularly in cooler climates, all homes should be allowed to breathe through ventilation or mechanical extractors.
What site preparation is required before delivery of the home?The extent of site preparation, including foundations, will depend upon site conditions. Normal services (water, power and sewage) will be required and purchasers are advised to make these arrangements prior to delivery of the home. It is also important that suitable access be available for a truck and crane.
Can the homes be placed directly on the ground?No, the home cannot be positioned directly on the ground. When delivered the home should be either installed immediately or placed on blocks to allow air circulation underneath. If placed on the ground, moisture can be absorbed through the flooring and possibly create condensation issues.
Can I install on a sloping block?Absolutely! In fact, this is a major benefit of Nova Deko’s steel framed homes. Our standard designs are supplied with fold-down legs that are adjustable to cater for uneven sites. It is advisable to engage an engineer to design the footings and determine the tie-down and bracing needs considering geographical and geotechnical conditions and relevant local authority requirements. Adequate access and work space needs to be available on site for the haulage vehicle and crane, which will be the purchaser’s responsibility to check.
What are the purchasing and payments processes?
Once both parties agree to the final agreement you will then be asked to provide all relevant information including purchaser’s name, address, contact particulars, destination country and delivery address. This information will be used to generate a Supply Agreement, which you can then print, scan and send to Nova Deko Modular with the required deposit.
Deposit: 50% (non-refundable)