FAQ’s

FAQs

Shipping & Delivery

Warranty & Maintainance

Installation

Payment

Modular Home Selection

Preliminary Research

What countries will Nova Deko Modular deliver to?

Our pods can be supplied to any country that has a port capable of handling shipping containers. It is the purchaser’s responsibility to ensure the homes are suitable for the purpose and comply with any relevant local building standards.

How long does it typically take to ship a modular home?

Our homes are shipped from the Port of Shenzhen, China. Shipment time and cost vary on your location. The anticipated production time and shipment for your home will be advised prior to ordering. Express ships are available at an extra cost to most destinations. Please view our Shipping Info page for more information.

How are the homes transported?

Our homes are built to international standard sizes for shipping containers so they can be shipped worldwide and transported within destination countries by road and in some cases, by rail. The homes are shipped to the nearest major port then transported to site. Purchasers will need to have made prior arrangements for transport and a crane to be on hand when the home arrives to offload and position the home. Loose components in the pod will be packed and secured for safety. Glass doors and windows are protected with thick ply wood.

How soon can I have the home shipped?

Production will commence following payment of the deposit, subject to the production scheduling constraints at the time.

What warranties apply to the home?

A 10 year structural guarantee applies to the frame while internal fixtures have a 12 months warranty. If something is broken in transit or doesn’t work upon delivery, how can I have it repaired or replaced? When the house is delivered to site it is advisable to engage a builder to install the home and at the same time to make any necessary adjustments arising from movements during transportation. Our modular homes are strengthened for shipping and transportation and port handling. However, it is possible that minor defects may occur during transit (such as cracks in internal walls or marks on external cladding during port handling and transportation). Nova Deko provides putty and touch up paint to rectify these minor defects. Please note that these minor defects are not included in the warranty.  Most of these can be rectified with minimal effort by the builder or a competent tradesperson. In the unlikely event that something more serious occurs, please contact Nova Deko. If anything is damaged during transit, please send particulars to Nova Deko within 7 days of delivery along with photographs and any comments from the builder.

Is condensation a problem with NovaPods?

Condensation is caused when water vapour comes into contact with cold surfaces and condenses to form dampness or water droplets. Warm air holds more water vapour than cool air, so condensation is more common in cooler climates when homes are internally heated. Many things can contribute to the amount of water vapour in a home, such as a clothes dryer, taking showers or baths and cooking, the materials present in the home and even people breathing. Condensation can be a problem in any building, particularly in modern buildings that are better insulated and more air-tight in order to minimise energy wastage. As a result, water vapour is trapped inside the home and only becomes evident when the disparity between external and internal temperatures occur. To prevent condensation, particularly in cooler climates, all homes should be allowed to breathe through ventilation or mechanical extractors.

What warranties apply to the home?

A 10 year structural guarantee applies to the frame while internal fixtures have a 12 months warranty. If something is broken in transit or doesn’t work upon delivery, how can I have it repaired or replaced? When the house is delivered to site it is advisable to engage a builder to install the home and at the same time to make any necessary adjustments arising from movements during transportation. Our modular homes are strengthened for shipping and transportation and port handling. However, it is possible that minor defects may occur during transit (such as cracks in internal walls or marks on external cladding during port handling and transportation). Nova Deko provides putty and touch up paint to rectify these minor defects. Please note that these minor defects are not included in the warranty.  Most of these can be rectified with minimal effort by the builder or a competent tradesperson. In the unlikely event that something more serious occurs, please contact Nova Deko. If anything is damaged during transit, please send particulars to Nova Deko within 7 days of delivery along with photographs and any comments from the builder.

Is condensation a problem with NovaPods?

Condensation is caused when water vapour comes into contact with cold surfaces and condenses to form dampness or water droplets. Warm air holds more water vapour than cool air, so condensation is more common in cooler climates when homes are internally heated. Many things can contribute to the amount of water vapour in a home, such as a clothes dryer, taking showers or baths and cooking, the materials present in the home and even people breathing. Condensation can be a problem in any building, particularly in modern buildings that are better insulated and more air-tight in order to minimise energy wastage. As a result, water vapour is trapped inside the home and only becomes evident when the disparity between external and internal temperatures occur. To prevent condensation, particularly in cooler climates, all homes should be allowed to breathe through ventilation or mechanical extractors.

What site preparation is required before delivery of the home?

The extent of site preparation, including foundations, will depend upon site conditions. Normal services (water, power and sewage) will be required and purchasers are advised to make these arrangements prior to delivery of the home. It is also important that suitable access be available for a truck and crane.

Can the homes be placed directly on the ground?

No, the home cannot be positioned directly on the ground. When delivered the home should be either installed immediately or placed on blocks to allow air circulation underneath. If placed on the ground, moisture can be absorbed through the flooring and possibly create condensation issues.

Can I install on a sloping block?

Absolutely! In fact, this is a major benefit of Nova Deko’s steel framed homes. Our standard designs are supplied with fold-down legs that are adjustable to cater for uneven sites. It is advisable to engage an engineer to design the footings and determine the tie-down and bracing needs considering geographical and geotechnical conditions and relevant local authority requirements. Adequate access and work space needs to be available on site for the haulage vehicle and crane, which will be the purchaser’s responsibility to check.

What are the purchasing and payments processes?

Once both parties agree to the final agreement you will then be asked to provide all relevant information including purchaser’s name, address, contact particulars, destination country and delivery address. This information will be used to generate a Supply Agreement, which you can then print, scan and send to Nova Deko Modular with the required deposit.

 

Payment Terms

Deposit: 50% (non-refundable)
Pre-shipping 50%

How do I order a modular home?

Simply head to one of our new modular design pages, The Hayley, Manhattan, Newport or Santa Fe and follow the prompts on the page. For commercial enquires please contact us directly. For more information on selecting your modular home, please view the Purchasing Process page.

What flexibility do I have in the home design?

We offer a range of variations which can be found on the product pages. We also build to suit your local rules and regulations. However, we cannot customise residential projects any further. For commercial projects please contact us.

What are the benefits of Nova Deko Modular prefabricated homes?

All our modules are built in a controlled factory environment. This allows for a shorter construction time, task specialisation, greater accuracy, no downtime due to bad weather, more efficient use of resources and less wastage. All this results in a superior quality product at the lowest possible cost. Importantly, Nova Deko is the manufacturer. There is no-one in between to inflate the price, so you would be buying factory direct at the lowest possible price.  

How long does it take to build a modular home?

On average we can complete a 40ft modular home within 8 weeks. However, production time varies according to the variations selected, local regulation requirements and quantity. The anticipated production time and shipment for your home will be advised prior to ordering.

What local approvals are required for the homes?

Local approvals vary between countries. Purchasers should make their own enquiries with the relevant local authorities before purchasing to ensure the homes meet local requirements and to determine the appropriate approval processes.  

Can the modules be stacked to create a multi-level home or building?

Yes, our homes have been used in multi-level buildings in Australia, Sweden, Norway, Iceland & Germany. Each module has integrated frames designed for stacking and are ideal for that purpose.  

What is the difference between a Nova Deko Modular home and a kit home?

Our modules are supplied complete with all internal fixtures and fittings, wall lining, ceiling, windows, doors, etc. already installed. Typically, kit homes are supplied flat packed for the purchaser to fully assemble on site.  

Are the homes termite resistant?

As the homes are steel framed, elevated on steel piers and without any structural timber in the construction, the homes are termite resistant. The exposed steel piers also provide a means of visual inspection to check for any bridging by termites.  

Are Nova Deko’s houses suitable for cold climates?

Yes, although additional measures will be necessary to cater for the internal / external temperature differences to avoid issues relating to condensation. For cool climates, it is recommended that an energy recovery system be installed. Additional upgrades included triple glazing to windows and external glass doors together with heavy duty insulation.

Can I have solar panels fitted?

At this stage, solar panels will need to be retrofitted by the purchaser after delivery of the home. In time we may supply a range of sustainability options for our homes.